OLIVER GINSBURG I CUSTOMER EXPERIENCE CONSULTING
BUILDing AWARD-WINNING CUSTOMER EXPERIENCES for SMALL BUSINESSES
BEFORE OG CX:
Customers waiting longer
Ticket volumes spiking
Handling support alone
Negative reviews piling up
Small team's burning out
AFTER OG cx:
Custom 12-month roadmap implemented
Decreasing volume
Lightening fast response times
Happy, small team with scalable bandwidth
Time to spare for Random Acts of Kindness
The average call Center Retention Rate is
55%-70%
OG CX
94%
WHAT WE FIX
Slow Response Times
High Volumes
Employee Turnover
Inconsistent SLA's
Increasing Churn
Declining Customer Satisfaction
Ineffective Reviews Management
Our Services
1
FRACTIONAL CX LEADERSHIP
Embedded as your first CX employee(s) or to lead your existing team to create best-in-class habits, experiences, and results starting day 1.
End-to-end execution from Volume Reduction, Self Service implementation, tailored reporting, Chatbot automations to recruiting.
2
PROJECT BASED CONSULTING
At your service to solve your specific CX pain points. We have 12+ years of strategic expertise in creating world-class CX functions and teams focused on:
- Volume Reduction -
Recruiting & Training I Automation & Chatbots
Self Service Buildouts I Tone and Style Guides
Recovery + Retention I QA Processes
App Store Management I Crises Preparation
Voice of the Customer I Journey Mapping
3
EMPLOYEE EXPERIENCE (EX) CONSULTING
We believe strongly in leveraging a human-first approach to creating world-class teams and customer experiences. We achieve this by focusing on hiring the right people the first time so they grow with your company for years. We're proud to consistently maintain the industry's top results for employee retention.
PAST CLIENTS
